Shipping Policy

At SM Aura Ltd, we take care to package every device securely and ensure your order reaches you safely and in excellent condition.

Order Processing

All orders are carefully reviewed and prepared before dispatch. Orders are generally processed within 1–2 business days after payment or order confirmation.

Orders placed on weekends or public holidays may be processed on the next available business day.

Shipping & Delivery

Once your order has been dispatched, it will be handed over to our selected delivery partner.

Estimated delivery times may vary depending on your location, courier availability, weather conditions, and other circumstances beyond our control.

You will receive shipping or tracking information when available so you can monitor your order.

Secure Packaging

Every smartphone is carefully packaged to help protect it from damage during transportation.

We recommend inspecting the package and device upon delivery. If you notice visible damage to the package, please document it and contact us as soon as possible.

Delivery Address

Please make sure your shipping information is accurate and complete when placing your order.

SM Aura Ltd is not responsible for delays or failed deliveries resulting from incorrect, incomplete, or outdated shipping information provided by the customer.

Delivery Delays

While we work with our delivery partners to ensure timely delivery, unexpected delays may occur because of:

• Weather conditions
• Courier service interruptions
• Public holidays
• Incorrect address information
• Remote-area delivery limitations
• Unforeseen logistical circumstances

If your order is delayed, please contact our support team and we will assist you in checking its status.

Lost or Damaged Packages

If your package appears damaged, please contact SM Aura Ltd as soon as possible after delivery and provide photographs or other relevant information when requested.

If a shipment is reported as lost, we will work with the delivery partner to investigate the shipment and determine the appropriate resolution.

Order Changes

If you need to change your delivery address or order information, contact us as soon as possible after placing your order.

Once an order has been dispatched, changes may no longer be possible.

Contact Us

If you have questions about shipping, delivery, or the status of your order, please contact SM Aura Ltd through the contact information available on our website.

We are committed to providing a secure, professional, and reliable delivery experience from our store to your hands.

SM Aura Ltd — Premium Devices. Professional Service.