Are your iPhones used or brand new?
We specialize in carefully selected pre-owned iPhones. Each device is inspected for overall condition, functionality, and performance before being listed for sale.
What condition are your used iPhones in?
Our devices are selected for excellent physical and functional condition. The exact condition, cosmetic grade, battery health, and other relevant details are provided on the individual product page.
Are the iPhones original?
Yes. We only list genuine Apple devices. Each phone is checked to ensure the device and its key functions meet our quality standards.
What battery health can I expect?
Battery health varies from device to device. The battery health of each iPhone is clearly mentioned in its product details where applicable, so you can make an informed decision before purchasing.
Are the phones unlocked?
Where applicable, the product listing will clearly state the device's SIM/network status. Please check the individual product description for the exact details of the iPhone you are interested in.
Do the phones come with accessories?
Accessories included with the device can vary depending on the product. Please check the individual product listing for the exact contents included with your purchase.
Do you offer a warranty?
Warranty coverage depends on the specific device and product listing. Any applicable warranty terms will be clearly mentioned before purchase.
Can I check the phone before purchasing?
If an in-person inspection is available for your order, you can verify the device's condition and functionality before completing the purchase. Contact SM Aura Ltd for current inspection options.
Can I return or exchange my order?
Return and exchange eligibility depends on the product and the applicable store policy. Please review our return policy before placing your order or contact our team if you need clarification.
How long does delivery take?
Delivery times depend on your location and the shipping method selected. Estimated delivery information will be provided during the ordering process.
How can I track my order?
Once your order has been dispatched, tracking information will be provided when available so you can follow your shipment.
How can I contact SM Aura Ltd?
You can contact our customer support team through the contact information provided on our website. We’ll be happy to help with product questions, orders, and after-sales support.